About the role

NEXGEN TV & Internet is hiring a Customer Service Representative for its Belmopan office. The representative serves customers by phone and in person, collects payments, handles inquiries and trouble calls through work orders, and promotes the company's TV and internet products and services. The role requires a flexible work schedule.

Responsibilities

Communicate courteously with customers by telephone and in person at the office
Collect customer payments and reconcile cash at the end of the day
Process inquiries, requests and trouble calls about products and services through work orders
Carry out basic troubleshooting with customers by phone or in person
Meet or exceed sales targets by promoting and upselling products and services
Provide office administration support

Requirements

Associate's degree in business administration or a related field
Bilingual (English and Spanish)
Excellent written and verbal communication and interpersonal skills
Excellent organizational and time-management skills
Passionate about customer service
Willing to work a flexible schedule
Team player who shows honesty, integrity, respect and accountability
Valid (unexpired) Social Security card
Clean police record

Preferred qualifications

Previous customer service experience