Customer Service Representative – Independence
About the role
NEXGEN TV & Internet is hiring a Customer Service Representative for its Independence branch. The representative serves customers by phone and in person, collects payments and reconciles cash, handles inquiries and trouble calls through work orders, and promotes the company's products and services.
Responsibilities
- Communicate courteously with customers by phone and face to face at the office
- Collect customer payments and reconcile cash at end of day
- Handle customer inquiries, requests and trouble calls through work orders
- Do basic troubleshooting with customers by phone or in person
- Meet or exceed sales targets by promoting and upselling products and services
- Provide office administration support
Requirements
- Associate's degree in business administration or a related field
- Bilingual in English and Spanish
- Excellent interpersonal and written and verbal communication skills
- Excellent organisation and time management
- Passionate about customer service
- Willing to work a flexible schedule
- A team player who practises honesty and integrity, respect and mindfulness, and responsibility and accountability
- Clean police record
Preferred qualifications
- Previous customer service experience