About the role

Job Title: Customer Support and Success for Home Services — Remote Talent Pool Location: Remote — worldwide; candidates in Latin America and the Caribbean are encouraged to apply. Work Schedule: US business hours; specific schedules are confirmed for each opportunity. Contractor Note: Independent contractor opportunities. Salary Range: USD 1,500–2,500 per month across the separate tracks below. Each track has its own indicative range; the final offer depends on the opportunity and experience. Company Overview: Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets. About This Talent Pool: We are accepting applications for current and future opportunities. This is a specialist talent pool and does not guarantee an immediate vacancy, interview or placement. Each track is a separate opportunity; you are not expected to perform every role listed. Position Overview: Build your remote career supporting US home services businesses. Choose the role where your experience is strongest. Key Responsibilities — Separate Role Tracks: Customer Support and Booking Specialist (USD 2,000–2,500 per month): Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes. Customer Success and Account Coordinator (USD 1,500–2,000 per month): Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized. Qualifications: Clear written and spoken English, availability for US business hours and at least two years of relevant professional experience. Track-specific experience: – Customer Support and Booking Specialist: 2+ years; High-volume customer calls, appointment booking and clear English communication. – Customer Success and Account Coordinator: 2+ years; Customer success or account coordination, retention-focused communication and CRM tools. Nice-to-Haves: Experience supporting US home services businesses. Explain your actual industry exposure in your resume; related experience will be reviewed for the specific role. Resume Submission Guidelines: Submit your resume in English as a text-based PDF. Describe the work you personally owned, the industries you supported and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume. How to Apply: Use the Apply link, choose the role that best fits your experience and complete the matching Sagan application form. Please avoid submitting the same resume repeatedly.