About the role

Global Com is hiring an Operations Manager for its Belize City call center. Operations managers supervise the Team Leaders within their operation, manage quality assurance programs, strategize process improvements, and are ultimately responsible for performance. They maintain and increase the efficiency of the operation by managing their team's performance and communication with the client teams.

Responsibilities

Supervise the Team Leaders within the operation
Manage quality assurance programs
Strategize process improvements
Manage the team's performance and communication with client teams