About the role

Invictus BPO is hiring Seasonal Order Entry Representatives in Belmopan to accurately receive and process customer orders from incoming phone calls during its seasonal peak. The role focuses on order placement and data entry, and also handles call transfers and captures information for follow-up, so that orders are fulfilled smoothly and customers are handed off cleanly to customer service agents. The position reports to the Trainer and Team Lead. Hours of operation are based on organization, client and seasonal peak requirements. Representatives must be flexible to work tentative schedules, weekends, and Belizean and American public and bank holidays as required.

Responsibilities

Order processing: accurately enter and process customer orders received through incoming interactions
Data accuracy: verify and record order details to ensure accuracy in quantity, product, pricing and delivery information
Account and order notes: maintain detailed and accurate notes on customer profiles by documenting order information, call details and any required follow-up actions
Call transfers and callback support: transfer customers to the appropriate customer service agents when inquiries go beyond order entry, and collect and document the information needed for timely follow-up and callbacks
Compliance and confidentiality: follow company policies while safeguarding customer information, including personal and payment details
Collaboration: work closely with peers and supervisors to ensure smooth operations and order fulfillment
Schedule adherence: follow assigned schedules to meet business and client coverage needs

Requirements

High school diploma or equivalent
Strong attention to detail with excellent accuracy in data entry
Clear and professional communication skills over the phone
Ability to quickly learn and navigate order management or CRM software
Organized, reliable and able to work in a fast-paced environment

Preferred qualifications

Additional coursework or training in business or administration
Previous experience in order entry, data entry, retail or a call center environment (not required)

Benefits

Public and bank holidays paid at the holiday rate, per Belize Labour Law