About the role

Peak Outsourcing is looking for a customer-focused Bilingual Customer Care Specialist who thrives in a fast-paced environment to be the primary point of contact with customers.

Responsibilities

Give timely support by phone, chat and email, owning customer issues through to resolution
Handle a high volume of inbound calls, emails and SMS
Research issues and deliver solutions or alternatives
Work with escalation partners and other departments to resolve concerns
Meet and exceed quality guidelines and performance targets
Document interactions while speaking and keep accurate records

Requirements

Bilingual in English and Spanish
Experience in customer service and/or a contact center
Customer-focused, service-oriented mindset
Excellent oral and written communication
Flexible to work evenings, weekends and holidays as required