About the role

CustomerHD BPO is hiring a Bilingual Customer Service Specialist (English and Spanish) for an in-office role at 160 Newtown Barracks Road, Belize City, handling phone and email support. You will support homeowners, residents, board members and property managers in Homeowners Association (HOA) communities, answering questions about accounts, community rules, maintenance requests, amenity reservations, assessments, violations, architectural requests and general property concerns. The role is fast-paced and high-volume, at about 100 calls per day.

Responsibilities

Respond to homeowner and resident inquiries by phone and email
Provide accurate information on HOA policies, community guidelines and governing documents
Document customer interactions accurately and keep detailed records
Create and track service requests, maintenance concerns and community issues
Coordinate with property managers and community associations to resolve concerns on time
De-escalate difficult situations and resolve complaints professionally
Research customer issues and provide solutions or appropriate escalations
Follow HOA procedures, service standards and compliance requirements

Requirements

Bilingual in English and Spanish (required)
Strong verbal and written communication skills
Strong problem-solving and conflict-resolution skills
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy
Ability to multitask and navigate multiple systems
Ability to work in a fast-paced, team-oriented environment

Preferred qualifications

Customer service or call center experience

Benefits

Full hourly rate paid during training, plus a daily training cash bonus in the first week
Taxi service during the first week, and for shifts starting at or before 7:00 a.m. or ending at or after 8:00 p.m.
Bonus and incentive opportunities, and employee recognition programs
Vacation and sick leave
Training and development opportunities