Bilingual Marketing Assistant
About the role
CustomerHD BPO is hiring a full-time Marketing Assistant for its Belize City office at 160 Newtown Barracks Road. The role supports the marketing team of a high-volume U.S. personal injury law firm client: tracking campaign results, coordinating vendors and firm events, and keeping team calendars in order. Operational hours are Monday to Friday, 7:00 a.m. to 7:00 p.m. Work runs across email, chat, phone, social media, video calls (Zoom, Google Meet, Microsoft Teams) and data entry.
Responsibilities
- Collect, compile and reconcile marketing performance metrics from internal and external channels
- Build and maintain marketing spreadsheets in Excel, including formulas, pivot tables and charts
- Prepare monthly reports on lead generation, campaign effectiveness and marketing ROI for leadership
- Research, vet and negotiate pricing with vendors, venues and suppliers for community outreach and internal events
- Help with event logistics such as catering, promotional merchandise, vendor onboarding and on-site or remote support
- Manage executive and marketing calendars, coordinate meetings and track deliverables
- Support daily administration, documentation and other team initiatives
Requirements
- At least 1 year in a dedicated marketing support or marketing administrative role
- Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, nested formulas, pivot tables, dynamic charts)
- Comfort with video conferencing tools and Google Workspace or Microsoft 365
- High accuracy when pulling and cross-checking data from several platforms
- Ability to manage multiple priorities under tight deadlines
- Polished spoken and written English
Preferred qualifications
- Experience supporting legal or professional services firms