Bilingual Team Lead – Operations
About the role
Peak Outsourcing is hiring a Bilingual Team Lead (English and Spanish) for operations at its Belize City contact center. The Team Lead coaches and mentors agents, analyzes performance and drives the team to deliver excellent customer experiences in a fast-paced environment.
Requirements
- Fluent in English and Spanish
- Proven experience in a leadership or supervisory role
- Background in a metrics-driven contact center
- Strong coaching, communication and conflict resolution skills
- Able to analyze performance data and drive improvements
- Excellent multitasking, prioritization and problem-solving skills
- Basic computer and technology skills
- Able to work under pressure, with flexible availability for evenings, weekends and holidays