Contact Center Agent – Belize City
About the role
Transparent BPO is hiring Contact Center Agents in Belize City. Agents handle customer sales, service, complaints and inquiries for Transparent BPO’s clients, and may be placed in Sales, Customer Service, Technical Support or Data Entry during the application process.
Responsibilities
- Handle large volumes of inbound and outbound calls in a timely manner
- Follow call scripts for different topics
- Identify customer needs, research issues and provide solutions or alternatives
- Upsell products and services when opportunities arise
- Build lasting customer relationships
- Enter orders and provide product and service information
- Document calls according to standard procedures
- Identify call trends and escalate issues to supervisors
- Meet personal and team targets
- Attend training sessions
Requirements
- 18 years or older
- High school diploma or equivalent, and/or relevant work experience
- Clean police record
- Active, valid Belize Social Security card
- Fluent spoken and written English
- Excellent customer service or sales skills
- Good communication skills