About the role

Job Title: Customer Service Associate Recruiting region: LATAM and Caribbean Compensation: USD 1,250–1,500 per month Schedule: Monday–Friday, 8 AM–5 PM U.S. Eastern Independent contractor position About Sagan Sagan connects international professionals with remote opportunities at U.S. businesses. About the Role Sagan recruits for this role on an ongoing basis. Applications support current and upcoming hiring needs; interview timing depends on available openings. Help customers across calls, email, chat and support tickets, taking ownership of issues through resolution. Key Responsibilities • Handle calls, chats, emails and tickets. • Own customer issues through resolution. • Maintain accurate CRM records. • Track service results and improve customer experience. Qualifications • At least one year in a remote customer service role. • Measurable service results, such as improved resolution times, accuracy, retention or service-level performance. Nice to Have • 2+ years handling calls, chats, emails and support tickets end to end. • Salesforce or another CRM, plus intermediate-to-advanced Excel or Google Sheets. • Strong spoken English for phone support with US customers. Resume Submission Guidelines Paste your full resume in English in the required resume-text field. An English text-based PDF upload is optional. How to Apply Use this link to apply https://saganrecruitment.com/a/bz261113651