About the role

Job Title: Customer Service Escalations Specialist Recruiting region: LATAM and Caribbean Compensation: USD 1,500–1,800 per month Schedule: Monday–Friday, 8 AM–5 PM U.S. Eastern Independent contractor position About Sagan Sagan connects international professionals with remote opportunities at U.S. businesses. About the Role Sagan recruits for this role on an ongoing basis. Applications support current and upcoming hiring needs; interview timing depends on available openings. Resolve complex customer issues by coordinating with internal teams and service partners, documenting actions and following through. Key Responsibilities • Own complex customer escalations. • Troubleshoot service, scheduling and billing issues. • Coordinate resolution across teams and vendors. • Maintain accurate records and follow through until closure. Qualifications • At least two years in customer service, account support, customer operations or service coordination, including ownership of complex or escalated issues through resolution. • At least one year in remote customer service or operations. Nice to Have • Experience with work orders, service scheduling or dispatching, or coordinating with vendors or service partners. • Billing, invoice or payment issue experience. • High-volume request handling with accurate documentation. Resume Submission Guidelines Paste your full resume in English in the required resume-text field. An English text-based PDF upload is optional. How to Apply Use this link to apply https://saganrecruitment.com/a/bz261113689