Customer Service Representative – Blended Customer Support
About the role
Fusion CX is hiring Customer Service Representatives for a blended customer support account at its Chetumal Street site in Belize City. Representatives help customers by voice, chat and email, mainly with footwear products: orders, product questions, returns and general service needs. Applicants without contact center experience are welcome.
Responsibilities
- Assist customers through voice, chat and email with orders, product inquiries, returns and general service needs
- Answer questions mainly about footwear products with clear, accurate information
- Handle multiple interactions across channels, using computer systems to process requests
- Troubleshoot customer concerns and help resolve issues
- Communicate professionally, patiently and efficiently
- Provide product and service information so customers can make informed decisions
- Maintain a positive customer experience that supports satisfaction and loyalty
Requirements
- High school graduate
- 18 years or older
- Strong verbal and written communication skills
- Comfortable with voice, chat and email interactions
- Professional, patient and customer-focused
- Comfortable using computer systems
- Able to manage multiple interactions and troubleshoot concerns
Preferred qualifications
- 6 months of contact center experience (applicants without experience are welcome)
Benefits
- Experience across multiple support channels
- Customer service and contact center experience
- Stronger communication and problem-solving skills
- Hands-on experience with support systems