Customer Service Representative – Fashion & Apparel Support
About the role
Fusion CX is hiring bilingual Customer Service Representatives in Belize City to support a premium fashion brand, handling returns, refunds and order inquiries by phone, chat and email. This is an office-based role at 190 Newtown Barracks.
Responsibilities
- Process customer returns and refunds according to brand guidelines
- Resolve missing-item concerns and general product inquiries
- Manage customer interactions across voice, chat and email
- Keep accurate interaction records and meet quality and productivity targets
Requirements
- Customer service experience
- Fluent in English and Spanish (mandatory)
- Attention to detail and ability to multitask
- Computer proficiency, including CRM systems
Preferred qualifications
- Retail or fashion experience