About the role

Belize Electricity Limited (BEL) is hiring a DTC Operations Officer for the Data, Technology & Cybersecurity Department of its Finance & Business Support Division, based in Belize City. The officer keeps the department running smoothly: administering its Helpdesk system, coordinating vendors, procurement, licences and telecommunications services, and handling day-to-day business support, reporting and records.

Responsibilities

Administer the department's Helpdesk system: intake, categorization, dispatching, tracking, escalation and closure of requests
Keep users and assigned staff informed, follow up on outstanding requests and keep Helpdesk information current
Prepare Helpdesk reports, analyze service request trends, monitor key performance indicators and recommend service improvements
Coordinate vendor and contractor engagements as a key departmental point of contact
Support procurement and payments: obtain quotations, prepare requisitions and purchase requests, submit invoices and credit card statements, and monitor payments
Coordinate timely renewal of departmental licences, subscriptions, permits and registrations
Coordinate telecommunications services and employee service plans, act as primary liaison with providers, and validate invoices and resolve billing discrepancies
Coordinate day-to-day business support, departmental meetings, calendars, workshops, training and events, including agendas and minutes
Arrange travel, accommodation and other logistics for departmental activities
Maintain departmental records and prepare the monthly report covering operational, financial, project, risk and performance information
Maintain asset records and coordinate updates on acquisition, assignment, transfer and disposal of assets
Identify and support process and workflow improvements
Coordinate and track audit, governance, compliance and SH&E actions
Handle information with confidentiality and integrity, and perform related duties as required

Requirements

Bachelor's degree in business administration or management with at least 3 years of relevant experience, or an equivalent combination of education, training and experience; or an associate's degree in business administration or management with at least 6 years of relevant experience
Experience coordinating departmental operations, procurement, vendor relationships, service delivery and competing priorities
Experience preparing, analyzing and presenting operational reports and maintaining business records
Proficiency in Microsoft Office and business management systems
Working knowledge of procurement, purchasing, invoice processing and vendor management
Working knowledge of business administration, records management and document control
Working knowledge of customer service principles and service request management systems
Excellent organizational, planning and time-management skills
Strong interpersonal, written and verbal communication skills
Strong analytical, critical-thinking and problem-solving skills
Professionalism, integrity and discretion with confidential information
Customer-service orientation, adaptability and commitment to continuous improvement

Preferred qualifications

Working knowledge of telecommunications services and related account administration