About the role

Hidden Valley Wilderness Lodge is expanding its team in Mountain Pine Ridge, Cayo, and is hiring a Front Desk Agent. The Front Desk Agent gives excellent service to every guest on the property and keeps reservations, room assignments and guest activities running smoothly.

Responsibilities

Handle all check-ins and check-outs so guest arrivals and departures run smoothly
Manage online and phone reservations and keep booking, payment and guest-preference records up to date
Keep records of bookings and payments current
Give guests detailed information about the lodge, rooms, rates, amenities and local attractions
Respond promptly to guest inquiries and resolve issues
Monitor reservation activity daily and keep management and marketing informed
Help arrange transportation and activities for guests
Stay informed about special events and entertainment at the lodge and in the area

Requirements

Associate degree in Tourism and Hospitality Management or in Business
At least 2 years of experience in the hotel industry or a related position
Experience with hotel reservations software such as Cloudbeds PMS and travel sites such as Booking, Expedia and TripAdvisor
Proficient in Canva and Microsoft Office (Excel, Word, PowerPoint)
Fluent in spoken and written English
Excellent communication, customer service, sales, scheduling and organizational skills
Good problem-solving skills
Able to work independently and as part of a team

Preferred qualifications

Spanish

Benefits

Upgraded on-site staff housing
Staff canteen
Ongoing training
Positive work environment