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FCFusion CX

Bilingual Call Center Associate – Patient Access Coordination

San Ignacio

About the role

Support patients and referring doctors in English and Spanish. Coordinate appointments, record information accurately and resolve or escalate customer needs.

Requirements

  • Excellent spoken and written English and Spanish.
  • Previous inbound customer-service experience in a BPO or call centre.
  • Accurate data entry, careful listening and detailed note-taking.
  • Ability to meet quality and call-handling targets, maintain confidentiality and follow schedules.

Preferred qualifications

  • Healthcare support, appointment scheduling or complex case-management experience.