Bilingual Call Center Associate – Patient Access Coordination
About the role
Support patients and referring doctors in English and Spanish. Coordinate appointments, record information accurately and resolve or escalate customer needs.
Requirements
- Excellent spoken and written English and Spanish.
- Previous inbound customer-service experience in a BPO or call centre.
- Accurate data entry, careful listening and detailed note-taking.
- Ability to meet quality and call-handling targets, maintain confidentiality and follow schedules.
Preferred qualifications
- Healthcare support, appointment scheduling or complex case-management experience.