About the role

The Development Finance Corporation (DFC) is hiring an IT Support Technician at its Belmopan office. The technician gives staff technical support, guidance and advice on IT services, systems and applications, and troubleshoots, diagnoses and fixes software, hardware and network problems. The role also helps with inventory reconciliation, asset records and preventive maintenance of IT equipment and infrastructure.

Responsibilities

Install and set up computer hardware, peripherals, software, printers, scanners and network LAN lines, and check that equipment works
Schedule preventive maintenance on IT equipment and monitor network and system alerts, escalating issues to the right team
Help identify, test and evaluate new hardware and software
Diagnose and repair computer and application faults, check warranty status and follow up warranty claims with suppliers
Respond promptly to incidents and service requests, troubleshoot users' problems and log, update and resolve tickets in the service desk system
Handle onboarding and offboarding tasks such as user accounts, devices and asset recovery
Complete release forms and checklists when deploying IT equipment and keep asset records current
Follow DFC's information security policies, help users with multi-factor authentication, passwords and device compliance, and report suspected security incidents

Requirements

Associate degree in Information Systems, Computer Science or a related field
CompTIA A+ certification or equivalent, or obtained within 12 months of hire
Knowledge of Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and remote desktop applications
General understanding of networks, IT equipment and desktop applications
General understanding of endpoint security basics (multi-factor authentication, patching, antivirus, mobile device management)
Troubleshooting and repair skills for PCs, laptops, printers and networking equipment
Strong problem-solving and critical-thinking skills
Excellent verbal and written communication, interpersonal and customer service skills
Able to work under pressure and keep a high level of confidentiality and ethical behaviour

Preferred qualifications

Related work experience
Experience with an IT service management (ticketing) tool; InvGate is an asset