About the role

CustomerHD BPO is hiring a compassionate, detail-oriented Medical Customer Service Agent to support patients who rely on essential medical supplies. The role is in office at 160 Newtown Barracks Road, Belize City, with a start date of October 23, 2026. You will help patients with monthly medical supply refills, order processing, returns and exchanges, account updates and general support, working closely with healthcare providers, care coordinators, assisted living facilities and internal teams. The available schedule falls between 4:00 a.m. and 10:00 p.m., Monday to Friday.

Responsibilities

Assist patients with monthly medical supply refill orders
Provide professional, compassionate and efficient customer support
Process returns and exchanges according to established procedures
Receive and prioritize order information from care coordinators and assisted living facilities
Accurately enter, verify and update patient order information and account records
Maintain accurate, up-to-date records to prevent processing delays and backlogs
Communicate with internal teams using company tools, including Yammer
Protect patient information and maintain confidentiality at all times
Escalate issues to the appropriate team when necessary
Meet productivity, quality, attendance and customer service expectations

Requirements

Previous call center or customer service experience
Strong verbal and written communication skills
Typing speed of 35 WPM or higher
Strong attention to detail and accuracy
Ability to multitask and manage multiple customer requests efficiently
Ability to work independently and as part of a team
Strong organizational and time-management skills
Ability to handle sensitive and confidential information professionally
Comfortable working in a voice-based customer service environment

Preferred qualifications

Medical, healthcare or insurance experience