About the role

The Financial Services Commission (FSC) is hiring a Senior Operations Officer in Belmopan, reporting to the Director of External Relations and Operations. The officer oversees the Commission's administrative functions and daily operational support, manages its central electronic records systems (Refcogen and Docuware) and supports project management, operational planning, business continuity and process improvement.

Responsibilities

Maintain the central electronic registry, including storing, indexing, classifying and coding records and tracking file movement
Make sure departments use Docuware properly and work with IT on information systems such as Docuware and Refcogen
Oversee the records retention policy and records-management procedures, and keep file inventories
Work on quarterly audits, performance indicators and service-improvement initiatives
Help run the complaints process with the Customer Service clerks and maintain the project-tracking database
Manage assigned projects from start to finish, including scopes of work, estimates, budgets, purchase orders, schedules and documentation
Supervise the Operations Officer and the Senior Office Assistant, and mentor and train administration staff
Oversee security, cleaning, hospitality, transportation, errands and facilities across FSC locations
Recommend policies on security, sanitation, facilities, emergency response, business continuity, fleet and workplace safety
Monitor procurement of supplies and coordinate maintenance of facilities and equipment
Prepare weekly, monthly, quarterly and annual work plans and reports

Requirements

Bachelor's degree in Business Administration, Information Management, Archive Administration or a related field
3 years of relevant experience, including supervisory experience
Proficiency with MS Word, Excel and Docuware, and knowledge of spreadsheet and database packages
Fluency in English
Knowledge of the international financial services sector and the ability to handle confidential information
Leadership, analytical, problem-solving, reporting and communication skills
Knowledge of labour laws
Able to make decisions under pressure and adapt to change

Preferred qualifications

Project management experience