Tech Support Specialist
About the role
LeadVenture (Dealer Spike Belize) is looking for a Technical Support Specialist for its Dealer Spike Inventory Syndication system. You will help new and existing customers solve technical problems, set up their accounts and get the most from their subscription, and build relationships with dealer clients and partners such as eBay, Facebook, AutoTrader and Cars.com. The role is based in Belize and works in a fully remote setting.
Responsibilities
- Give an excellent experience on all inbound support calls, emails and chats
- Set up new customers' accounts and give initial training
- Keep records of all communication in the ticketing system
- Help roll out new products, methods and strategies to existing clients
- Suggest new services that add value to customers' businesses
- Pass on customer feedback on how services can improve
Requirements
- High school diploma at minimum
- 2+ years of computer and software service experience in a fast-paced business
- 1+ year supporting customer applications by phone in a technical help desk
- Understanding of data mapping, transformations and integrations
- Experience with Microsoft Office (Outlook, Excel, etc.)
- Able to own customer issues through to resolution and support a team
- Comfortable working independently in a fully remote environment
- Strong time management and self-prioritization
Preferred qualifications
- Knowledge of eBay, Craigslist and the auto industry