About the role

LeadVenture (Dealer Spike Belize) is hiring a Technical Support Specialist III to support customers on the Dealer Spike web platform through ticket-based case tracking and a knowledge base. The role combines web development skills with phone, email and chat support, in a mixed onsite, remote or hybrid setting.

Responsibilities

Maintain, update and implement changes to client websites using HTML, CSS/LESS and JavaScript (jQuery)
Handle customer requests by chat, email and inbound/outbound calls
Solve customer problems in a reasonable time
Coach customers and co-workers on the Dealer Spike website platform
Take part in training on new web technologies and product features
Write content for the internal and customer-facing knowledge base
Resolve low-level escalations with peers and supervisors

Requirements

Working knowledge of HTML, CSS/LESS or SASS, JavaScript and jQuery, including layout, cross-browser compatibility and accessibility
Working knowledge of mobile-first responsive design and frameworks such as Bootstrap and Flexbox
Excellent written and verbal communication
Critical thinking and problem-solving skills
Comfortable working in a team and handling frequent interruptions
Clear speaking voice and good phone skills
Able to work in an onsite, remote or hybrid setting using video conferencing and collaboration tools

Preferred qualifications

2+ years of customer service experience
1+ year of web development experience